Auto West Group
  • 16-May-2018 to 18-Jul-2018 (PST)
  • Customer Service
  • Richmond, BC, CAN
  • Competitive
  • Hourly
  • Other

The Auto West Group is looking for a Full Time BDC Receptionist to ensure that our customers consistently receive premium service, in line with our mission to build customer relationships for life. The BDC Receptionist is directly responsible and accountable for our front-line contact for all incoming telephone, email, and chat inquiries.


What do we expect from our BDC Receptionists?
• Answering all switchboard calls, emails, and chats professionally, within brand guidelines, while providing superior customer service.
• Adding value to both the customer experiences and business volume through the accurate directing of customer requests.
• Deescalating first-level customer concerns through active listening and probing questions.
• Accurately gathering, confirming, and entering all customer information where required.
• Completing all documentation required for calls, emails, and chats.
• Actively updating and maintaining customer databases.
• Practicing team engagement and team work.
• Using flexible and effective communication styles to build rapport to overcome communication barriers.
• Other duties as assigned.


What should you possess?
• Minimum 2 years' experience in a customer service setting (contact center experience is preferred but not required for this role).
• Excellent customer presentation skills.
• Demonstrated ability to excel in a process-driven environment.
• Exceptional verbal, written and listening skills.
• The ability to consistently manage multiple tasks and deadlines simultaneously.
• A strong attention to detail and accuracy.
• Ability to excel in a collaborative team environment.
• Demonstrated ability to communicate in English, Mandarin, and Cantonese (verbally and in writing) is preferred.
• Positive, high energy individual with a can-do attitude!


Why partner with us?
• Join the Auto West Group, one of the top luxury automotive groups in Canada, voted Top 30 Greenest Employers in Canada (Aon Hewitt, 2013) and Most Sustainable BMW Dealership in the World (BMW AG, 2013).
• Competitive compensation.
• Opportunities for development and growth within the company.
• A dynamic, customer-focused work environment.

Auto West Group
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